Precautions COVID 19

How SpiritualShoppers prioritizes health and safety while fulfilling customer orders

We are committed to the health and safety of our associates, delivery partners, employees, and customers. Now more than ever, SpiritualShoppers's fulfillment and delivery networks play a valuable role in serving customers. In these unprecedented times, we remain committed to the health and safety of our employees, associates, partners, and the customers we serve. We have adjusted our practices within our buildings through physical modifications, virtual processes, and new format internal communications. With guidance from local health authorities and the World Health Organization (WHO), we've implemented a series of preventative health measures for everyone.

Given the uncertainty surrounding COVID-19, we are committed to continue making adjustments to our business as we learn more.

We have increased the frequency and intensity of cleaning at our site, including regular sanitization of door handles, handrails, touch screens, scanners, and other frequently touched areas. We are continuing to follow health authorities and medical experts guidelines, ensuring comprehensive plans are in place to cover the range of COVID-19 related scenarios that could arise.

Practicing hygiene

Employee communications include requirements that everyone wash their hands often with soap and water for at least 20 seconds, especially after using the bathroom, before eating, and after blowing their nose, coughing, or sneezing. If soap and water are not readily accessible, alcohol-based hand sanitizer stations are easily accessible throughout our buildings.

We are continually reviewing our practices and looking for further steps that can be taken to better protect our associates.

Safe deliveries and returns

SpiritualShoppers has implemented a number of measures to ensure safe deliveries and return pick-ups to and from customers. These include deliveries that can be left unattended, deliveries placed on the doorstep with associates maintaining a safe distance and removing requirements for customer signatures at the time of delivery. Similar measures are implemented and followed for return pick-ups.